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      WHAT IS SMOKE SHOP GUYS?

      Smoke Shop Guys is a chain of tobacco retail shops throughout Illinois. We started in Skokie, where our main location is located, and where all the orders will be fulfilled from. We aim to provide the best possible products for an affordable price.

      HOW DOES IT WORK? 

      After you place your order, you will receive a E-Mail saying your order was received, we will then pull your items and prepare for shipment. 

      Once ready for shipment we will review the order and determine wether we require more information. If we need more information, your order will not be shipped out until we have received ALL of the requested information.

      Once the order has been shipped, you will receive an E-Mail with tracking information.

      HOW DO I DELETE MY ACCOUNT?

      Simply Contact us and we’ll handle this for you.

      WHEN YOUR ORDER IS SHIPPED

      Once your order is in the possession of USPS, UPS, DHL or any other shipping company, we are no longer responsible for the order arriving. If your order arrived broken, please contact us at Thesmokeshopguyssales@gmail.com

      If your order is returned to sender for incorrect address, or any other issues, contact us at Thesmokeshopguyssales@gmail.com. But please make sure your address is correct when placing the order.

      We can not control USPS UPS or any other carriers shipping speed. If you are under a time crunch and are concerned about shipping time, please select priority. Free shipping is First class. First class can take 2-3 days or more depending on your location and variables we are unable to control from shipping carriers. 

      If your order still says "In Transit" That is a Shipping issue, we have no control of your order once it is shipped out. We do not take any responsibility for what happens when your order leaves our store. 

      If there are issues that require our attention, please reach out at Thesmokeshopguyssales@gmail.com.

      If you have an issue with  not receiving your order, or you may feel like it was stolen, please contact the shipping company and file a police report with your local police department.

       

      HOW DO I CONTACT YOU?

      We’re always here to help. You can contact us from 10am-10pm (CT) Daily at 8479820980

      Were available 24/7 at our email Thesmokeshopguyssales@gmail.com

      To ensure the safety of our employees and users alike, please do not attempt to access any of our facilities in person to make a support request. Your account may be suspended or terminated should you attempt to do so.

      ORDERS, SHIPPING & RETURNS

      HOW DO I PLACE AN ORDER?

      Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option, enter your shipping details or choose curbside pickup and your items will soon be on their way to you.

      WHAT PAYMENT OPTIONS DO YOU ACCEPT?

      We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. 

      For international customers please contact us and we will help you out.

      WHAT IS SEZZLE AND HOW DO I USE IT?

      Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. We break down the total cost of your purchase into smaller payments, spread over at least six weeks.

      CURRENCY

      CAN I PAY IN MY LOCAL CURRENCY?

      All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

      • We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.

      • If you return a purchase that was purchased in your local currency, you will receive  Credit in the amount you paid in your local currency converted to USD.

      • Some payment methods may not be supported.

      Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. GOAT takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.

      I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

      Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please CONTACT US for additional assistance.

      CAN I CANCEL MY ORDER?

      Yes! Please give us a call at 8479820980 or send us an email at Thesmokeshopguyssales@gmail.com

       

      How do I return?

      • Enter your order number and email address in the fields above and click Start
      • Follow the instructions and select the items you would like to submit for credit/exchange
      • You will get a confirmation email with the shipping guidelines once the return request is approved
      • YOU MUST SUBMIT A RETURN/EXCHANGE REQUEST BEFORE CALLING/DMing REGARDING ONE. FILLING OUT THE FORM GIVES US ALL THE INFO WE NEED TO START PROCESSING. CALLING WILL SLOW DOWN THE PROCESS. IF WE NEED MORE DETAILS WE WILL CONTACT YOU.
      • Due to Puffco's Wholesale Return/Exchange Policy, we are unable to accept returns on defective Puffco products. All Puffco orders come with a one year limited warranty. For more information, visit Puffco's Return Policy
        • Puffco Limited Warranty: https://www.puffco.com/pages/warranty-policy
        • Puffco Return Policy: https://www.puffco.com/pages/return-policy

       

      What items are returnable for credit?

      You can return your items within 15 days of receipt of your shipment.

      • They must be in original condition
      • For bangers, unused or an issue deemed acceptable by Smoke Shop Guys
      • In the original packaging (Except if accepted. Please put ALL details in the details section!)
      • We will not accept exchanges/returns for credit based solely on the speed of shipping.
      • Only if Smoke Shop Guys staff determines an order/items are eligible for a complete refund, returns and reunds will not be given.

      Free gifts or promotional items are not returnable!

      Are there any charges for returns for credit/exchanges?

      • There are no charges for return only if it is an issue caused by the store i.e colors dont match pictures, specifics of items are incorrect etc.)
      • Original shipping charges are non-refundable
      • You are responsible for the charges of the return shipping (Unless there was an error on the store's behalf)

       

      How soon will I get my refund?

      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your credit/echange will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
      • Only if Smoke Shop Guys staff determines an order/items are eligible for a complete refund, returns and reunds will not be given.

      WHEN WILL I RECEIVE MY ORDER?

      While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays. We appreciate your patience.

      All orders are usually shipped same-day/the following business day. We ship First-class (2-5 days), Priority (2-3 Days) and next-day (next day/day after)

      For international orders, delivery times vary due to customs. For items with a delivery address in the People's Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People's Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival.

      I PLACED AN ORDER BUT DIDN’T RECEIVE A CONFIRMATION EMAIL.

      If you’re using the app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correct. You can also contact us for additional assistance.

      CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

      We are unable to change shipping address after your order was placed, please contact us at 8479820980 or email Thesmokeshopguyssales@gmail.com for the next steps to take.

      I NEVER RECEIVED MY ORDER. WHAT DO I DO?

      If you’re using the app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order or if you placed your order through the website, please Contact us.

      For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. If your order is returned to us as undeliverable, your item(s) will be placed into Smoke Shop Guys Storage, If we do not receive a response from you after 14 days, the order will be canceled and items placed back on sale.

      WHY WAS MY ORDER CANCELED?

      While Smoke Shop Guys strongly discourages our sellers from canceling orders, there are some circumstances in which sellers are unable to complete orders. For orders, Smoke Shop Guys will make every effort to find a replacement in a timely manner, but if unsuccessful, your order will be canceled.

      MY ORDER WAS CANCELED. CAN I STILL BUY THE ITEM?

      If your order is canceled, the item may still be available for purchase. Please note, the item may not be available at the same price as your canceled order. 

      SALES TAX

      DOES Smoke Shop Guys CHARGE SALES TAX?

      In light of a recent Supreme Court decision in South Dakota v. Wayfair, Inc., and based on applicable state tax laws, Smoke Shop Guys collects and remits sales tax on orders of taxable items shipped to customers in certain states.

      WHEN WILL I BE CHARGED SALES TAX?

      • Smoke Shop Guys collects sales tax on sales of taxable items shipped to applicable states affected by the Supreme Court decision and will continue to monitor additional states that may require sales tax collection.

      • Sales tax will apply based on a buyer’s shipping address rather than a buyer’s billing address.

      • Sales tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.

      HOW MUCH WILL I BE CHARGED FOR SALES TAX?

      Applicable sales tax rates may vary by state. Note that some states may include shipping fees in the calculation of sales tax while other states may exclude shipping fees.

      WHY AM I BEING CHARGED SALES TAX FOR CERTAIN ITEMS BUT NOT FOR OTHER ITEMS?

      Certain states may impose sales tax only on certain items while not imposing sales tax on other items. For example, depending on state laws, a state may exempt sales tax on sneaker items while imposing sales tax on apparel items and accessories.

      WHAT IS THE AUSTRALIAN GOODS AND SERVICES TAX?

      Smoke Shop Guys is required to collect and remit a 10% Goods and Services Tax (GST) on certain orders that are shipped to an address located in Australia and the total value of the order (including shipping costs) is less than or equal to $1,000 AUD. Please note that additional duties and taxes may be collected at the time of delivery.

      WHY AM I BEING CHARGED A CROSS-BORDER E-COMMERCE TAX?

      If you entered your People's Republic of China ID number at checkout then you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s). If you believe you have inadvertently been charged this tax.

      WHAT IS THE NEW ZEALAND GOODS AND SERVICES TAX?

      Smoke Shop Guys is required to collect and remit a 15% Goods and Services Tax (GST) on certain orders that are shipped to an address located in New Zealand and the total value of the order (not including shipping costs) is less than or equal to $1,000 NZD. Please note that additional duties and taxes may be collected at the time of delivery.

      WHAT ARE VAT AND DUTY CHARGES FOR ORDERS SHIPPED TO SAUDI ARABIA?

      Smoke Shop Guys currently ships DDU (delivered duties unpaid) to Saudi Arabia, so if you place an order for delivery in Saudi Arabia, you will be responsible for paying applicable VAT and duty charges on your order’s arrival in Saudi Arabia along with any other applicable fees.

      To provide you with additional information on such VAT and duty charges, your order confirmation email will show you the estimated VAT and duty charges for your order that you may be responsible for upon delivery. These estimated VAT and duty charges are based on the VAT and duty rates set by Saudi Arabia, but note that these are just estimated amounts and the final amounts may vary (for example, Saudi Arabia’s customs regulations and VAT and duty rates may change between the date the VAT and duty charges for your order are estimated and the date your order is imported into Saudi Arabia).

      We currently estimate VAT and duty charges as follows:

      VAT = VAT Rate x Item Price + Insurance Cost (if any) + Shipping Costs + Duty (if any) + Other Applicable Taxes (if any)
      Duty = Duty Rate x Item Price + Insurance Cost (if any) + Shipping Costs

      Our estimates of VAT and duty charges are based on the following facts and assumptions, which may change in the future:

      • There will be no duty charge if the sum of the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR.

      • The VAT Rate is 5%.

      • The Duty Rate is 10%.

      • Shipping Costs are $40 USD.

      • There are no Insurance Costs or Other Applicable Taxes.

      • You may also encounter a shipment disbursement fee. If the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR, this shipment disbursement fee will be 15 SAR. If the Item Price + Insurance Cost (if any) + Shipping Costs is 1000 SAR or more, this shipment disbursement fee will be equal to the greater of 100 SAR or 2% of the duties and taxes for the shipment.

      WHAT ARE VAT AND DUTY CHARGES FOR ORDERS SHIPPED TO NORWAY?

      If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is less than or equal to NOK 3,000, Smoke Shop Guys is required to collect and remit a 25% Value-Added Tax (VAT) on such order. The basis for calculating the 25% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.

      If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is greater than NOK 3,000, VAT and duties may be collected at the Norway border.